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Modern Office
6900 Shady Oak Road
Eden Prairie, MN 55344
1-800-443-5117 or 1-952-941-2837
M-F 8:00 AM - 5:00 PM Central Time
24 Hour FAX 1-952-949-9816
customercare@modernofficefurniture.com
Thank you for shopping in our online store. Most of our furniture is in stock or available for shipment in a few short days. Please allow up to two weeks for delivery of "in stock" orders depending on how far your order must travel to reach you. Most orders arrive in about one week. Please note that shipping times are estimates, not guarantees. You will receive a phoned or emailed order confirmation from Modern Office with an estimated shipping time.
All items in our online store include free freight in the 48 contiguous U.S. states. Address must be accessible to semi-trailer truck for non-UPS size shipments. Hawaii, Alaska, Puerto Rico and international customers are welcome to contact us for a freight quotation. Please note that normal delivery by freight carriers is to the end of their truck. The customer is responsible for delivery from the truck into the home, as well as uncartoning, assembly (if applicable), etc. Please contact us for a quotation if you anticipate needing inside delivery, island delivery, remote delivery, notification before delivery, storage of freight if you are not ready to accept a shipment, etc., as these services are available for an extra charge. UPS, FedEx, and freight companies do not deliver on weekends or evenings. Residential customers: You must be home to sign for truck shipments. If you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary. Appointment deliveries or time window deliveries are usually not available. Some UPS/FedEx shipments are partially disassembled to reach carrier carton size limits.
Please note that, like any retailer or distributor shipping nationwide, Modern Office ships via national and regional parcel, freight and moving companies. Modern Office will not accept returns or cancellations due to delays in delivery by transportation companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted. Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Remember, title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.
All non-custom items carry a 30 day return period. Please contact us before returning your order so that we can provide a return address and return authorization number. Unauthorized returns are not accepted. Items must be returned in their original cartons and packaging in new / unassembled condition; the customer must carton and prepare the shipment no matter the reason for the return. The customer is responsible for return freight only and must make their own arrangements for return shipment. The customer is responsible for the cost of return freight for orders canceled while in transit. Extra services requested for the original shipment such as inside delivery, expedited or guaranteed delivery are not refundable. Returned orders of over $2000 are subject to a 25% re-stocking fee. Defective items and parts reported within the 30 day return period will be replaced or repaired by the manufacturer at their discretion. Since defective items are replaced/repaired, the customer
may not refuse to pay return freight charges. All product warranties are by the manufacturer. Custom-made items (and items made in special colors, sizes, or configurations not offered on our site) are not returnable or cancelable. Items purchased for resale are not returnable. We reserve the right to refuse to sell to dealers and competitors.
Colors on the Internet can vary from monitor to monitor, so please contact us if color is a particular concern.
Credit card orders with a shipping address different from the billing address are subject to verification and approval. Requests by companies and institutions to open a Net 30 Day account imply permission to investigate your credit.
Minnesota customers subject to 6.5% sales tax. Prices do not include applicable duties, taxes, customs brokerage, etc. for international customers.
Privacy Policy -- Please be assured that Modern Office does not share or sell customer email addresses, credit card numbers or phone numbers to any other companies or organizations.
Thank you for shopping with us.
All images and text Copyright 2014 - Modern Office
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